Product Authenticity & Sourcing
Product Authenticity & Sourcing
Are your perfumes and beauty products 100% authentic?
Are your perfumes and beauty products 100% authentic?
Yes. All our perfumes, makeup and related beauty products are 100% authentic and sourced directly from official suppliers in Lebanon to ensure full product legitimacy. Read more about our authenticity standards.
Where do you source your products from?
Where do you source your products from?
Our fragrances, makeup and sunglasses are supplied only by official, authorized distributors in Lebanon, so you can shop with confidence in every brand you see in our store.
What types of fragrances do you offer?
What types of fragrances do you offer?
We offer a wide range of fragrances including Eau de Parfum, Eau de Toilette and more, from internationally recognized designer and luxury brands for both women and men.
Are your sunglasses genuine designer brands?
Are your sunglasses genuine designer brands?
Yes. Our sunglasses selection is made up of original designer frames sourced from official suppliers, delivered in their authentic branded packaging where applicable.
Gifts & Personalization
Do you offer free gift wrapping?
Do you offer free gift wrapping?
Yes. We provide complimentary gift wrapping on eligible orders, so your perfumes, beauty sets or accessories arrive ready to offer with a polished, gift-worthy presentation.
Can I engrave a perfume bottle for a gift?
Can I engrave a perfume bottle for a gift?
We offer a free engraving service on perfumes that can safely be engraved. If you are unsure whether a specific bottle is engravable, please contact us before placing your order.
Is engraving really free?
Is engraving really free?
Yes. Engraving is provided as a free value-added service for eligible perfume bottles, allowing you to personalize gifts with names, dates or short messages at no extra charge.
Returns & Exchanges
What is your return policy for perfumes and beauty items?
What is your return policy for perfumes and beauty items?
Returns are accepted within 2 days of receiving your order, provided items are unopened, unused and in their original packaging and condition, with proof of purchase in line with our return policy.
Any damage, defect, or incorrect item must be reported on the same day of delivery, and within a maximum of 24 hours of receiving the item, to remain eligible for a refund or replacement.
Can I return engraved or personalized products?
Can I return engraved or personalized products?
No. Personalized or engraved items are non-refundable and non-exchangeable, unless there is a proven defect or damage on arrival that is reported within the required timeframe.
Who pays the shipping cost for returns?
Who pays the shipping cost for returns?
Customers are generally responsible for return shipping costs. Shipping fees are only refundable when a return is due to our mistake or a confirmed defective or damaged product.
What should I do if my order arrives damaged or defective?
What should I do if my order arrives damaged or defective?
Please contact us within 24 hours of receiving the item, sharing your order details and photos. Eligible damaged or defective products can be replaced or refunded after inspection according to our policy.
Shipping & Delivery
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically processed within 1–2 business days, often the same day. Delivery then usually takes a few business days, depending on your location and the carrier’s schedule.
Where do you currently ship to?
Where do you currently ship to?
We currently ship across Lebanon. Any additional destinations or regional options that may be available will be clearly shown during checkout when you enter your address.
Which courier or shipping partner do you use?
Which courier or shipping partner do you use?
We primarily work with Aramex to provide reliable, trackable delivery across Lebanon, ensuring safe handling of your fragrances, beauty products and accessories.
How much does shipping cost?
How much does shipping cost?
We offer a flat shipping rate of $5 USD on eligible orders, with free shipping available when your order total exceeds $50, as detailed at checkout.
Orders & Payments
How quickly do you respond to customer inquiries?
How quickly do you respond to customer inquiries?
We aim to respond to customer messages and requests within 24 hours during our operating hours, providing timely support for questions about products, orders and after‑sales issues.
How do you keep my payments secure?
How do you keep my payments secure?
We use secure payment options and trusted providers to process transactions, so you can check out with confidence using the methods displayed on our website at checkout.
Don’t see what you’re looking for?
Please get in touch with us for more queries